Help
Top Sites
Online Dating Reviews£0.25 Cashback
3% Cashback
£45.00 Cashback
6% Cashback
8% Cashback
10% Cashback
2% Cashback
£38.00 Cashback
£5.00 Cashback
3% Cashback
FAQs
How is Cashback Rewards different?
There are one or two cashback sites on the Internet already, and you can even get paid cashback on your credit card purchases or from new mortgage applications.
Cashback Rewards is different – we reward you, and enable you to Support Charities.
We share the cashback given by retailers with you, and allow you to donate the cashback earned to your favourite charity. We even assist you to make the donation under Gift Aid, which increases the amount donated, and then we add 5% on top of your donation.
Unlike some sites, we require charities to register themselves, and they monitor the donations made.
We are also members of the Institute of Fundraisers – we believe that this also demonstrates our commitment to rewarding you and supporting charities.
Cashback Rewards is different – we reward you, and enable you to Support Charities.
We share the cashback given by retailers with you, and allow you to donate the cashback earned to your favourite charity. We even assist you to make the donation under Gift Aid, which increases the amount donated, and then we add 5% on top of your donation.
Unlike some sites, we require charities to register themselves, and they monitor the donations made.
We are also members of the Institute of Fundraisers – we believe that this also demonstrates our commitment to rewarding you and supporting charities.
Where is my Cashback?
Click on the Shopping button, and this will display your own Control Panel.
On the left hand side, you will see details of your Account Summary.
Click on Manage My Account, and you will see
My Cashback
My Donations &
My Payments.
All your shopping, through links on Cashback Rewards is tracked. We receive a report on a monthly basis from each retails, and will add the Cashback to your account.
Cashback Rewards can only be paid when a Cashback Rewards member has logged into our site and accessed the retailers’ site via a link from the Members Area.
Cashback is rewarded when the Retailer confirms your purchases.
In the event that a cashback payment has not been credited to your account within the time specified for that merchant, please provide details of the transaction to us. We will then contact the merchant on your behalf in order to try and recover the funds. Though we will fight your case to the best of our abillity any payments made will be at the Merchant's own discretion. Missing cashback payments must be reported to us within 30 days of the original purchase.
On the left hand side, you will see details of your Account Summary.
Click on Manage My Account, and you will see
My Cashback
My Donations &
My Payments.
All your shopping, through links on Cashback Rewards is tracked. We receive a report on a monthly basis from each retails, and will add the Cashback to your account.
Cashback Rewards can only be paid when a Cashback Rewards member has logged into our site and accessed the retailers’ site via a link from the Members Area.
Cashback is rewarded when the Retailer confirms your purchases.
In the event that a cashback payment has not been credited to your account within the time specified for that merchant, please provide details of the transaction to us. We will then contact the merchant on your behalf in order to try and recover the funds. Though we will fight your case to the best of our abillity any payments made will be at the Merchant's own discretion. Missing cashback payments must be reported to us within 30 days of the original purchase.
How do you keep track of my Cashback?
All your shopping, through links on Cashback Rewards, is tracked (using either a unique transaction ID, or your Member id).
We receive a report on a monthly basis from each retailer, and will add the Cashback to your account. A few retailers only report back to us at the end of the following month, so payments from these few can be delayed up to 60 days. You will be informed if your purchase was with one of these retailers when you query your missing Cashback
We receive a report on a monthly basis from each retailer, and will add the Cashback to your account. A few retailers only report back to us at the end of the following month, so payments from these few can be delayed up to 60 days. You will be informed if your purchase was with one of these retailers when you query your missing Cashback
Why does my account show my Cashback as pending?
When transactions are initially reported to us by the Retailer (generally within 48 hours, but it can take up to 30 days for some) they are added to your account straight away and show as Pending.
The retailer may then take a further 30 days to approve the transaction. This allows for returned items, cancelled orders or even fraudulent card transactions.
Once a transaction has been approved, and the Affiliate Network has paid us, we will update your account to show that transaction as Cleared (most transactions will be cleared within 60 days of being added to your account. Exceptions to this include Insurance policy purchases, Financial product purchases, and some holiday bookings).
Once your Cashback is cleared, it is available to claim.
The retailer may then take a further 30 days to approve the transaction. This allows for returned items, cancelled orders or even fraudulent card transactions.
Once a transaction has been approved, and the Affiliate Network has paid us, we will update your account to show that transaction as Cleared (most transactions will be cleared within 60 days of being added to your account. Exceptions to this include Insurance policy purchases, Financial product purchases, and some holiday bookings).
Once your Cashback is cleared, it is available to claim.
Why do you charge for cheque payments?
Cheque payments will carry a 65p surcharge to cover banking fees of issuing a cheque (BACS direct payments carry no surcharge).
How do I claim my Cashback?
Payments can be claimed when you have accumulated a minimum of £25 cleared funds in your account. (funds should clear at the end of the following month from the date of your purchase).
When you reach your payout level, you will see a claim button appear in "My Account", click this and follow on screen instructions to complete your claim.
Cashback Rewards makes a payment run at the end of each month for all claims in by the claim deadline
Claim deadlines are as follows:
Claims received by 15th of the month are paid on the last working day of that month.
Claims received from the 16th onwards are carried forward to the following month.
Payment is made by BACS direct payment or cheque depending on what the member chooses when they make their claim. Cheque payments will carry a 65p surcharge to cover banking fees of issuing a cheque, BACS direct payments carry no surcharge.
The payment date is the date that the money leaves our Bank account, please allow up to 4 working days for it to reach your bank account for BACs payments.
You can log-in to Your Account to check that your claim has been processed and see the Payment Date. Once the payment has been made, it will be marked as Paid.
When you reach your payout level, you will see a claim button appear in "My Account", click this and follow on screen instructions to complete your claim.
Cashback Rewards makes a payment run at the end of each month for all claims in by the claim deadline
Claim deadlines are as follows:
Claims received by 15th of the month are paid on the last working day of that month.
Claims received from the 16th onwards are carried forward to the following month.
Payment is made by BACS direct payment or cheque depending on what the member chooses when they make their claim. Cheque payments will carry a 65p surcharge to cover banking fees of issuing a cheque, BACS direct payments carry no surcharge.
The payment date is the date that the money leaves our Bank account, please allow up to 4 working days for it to reach your bank account for BACs payments.
You can log-in to Your Account to check that your claim has been processed and see the Payment Date. Once the payment has been made, it will be marked as Paid.
How do I donate?
When a member makes a claim for cashback they will be given the opportunity to make a charity donation to the charity of their choice. This is not mandatory and you may choose to bypass this step and continue on to submit your payment request. Should you choose to donate, simply follow the onscreen instructions given during the process.
Donations made by a member are paid directly into the account created for the charity when it signed up to Cashback Rewards, Cashback Rewards does not collect on the charities behalf nor do we ask that members donate. All donations should be voluntary and made because the member wishes to make them.
As an Organisational member of the Institue of Fundraising Cashback Rewards agrees that in the case of any dispute pertaining to donations, Cashback Rewards agrees to abide by the decision of the Institute of Fundraising or an independent body appointed or approved by them to act as arbitrator.
Donations made by a member are paid directly into the account created for the charity when it signed up to Cashback Rewards, Cashback Rewards does not collect on the charities behalf nor do we ask that members donate. All donations should be voluntary and made because the member wishes to make them.
As an Organisational member of the Institue of Fundraising Cashback Rewards agrees that in the case of any dispute pertaining to donations, Cashback Rewards agrees to abide by the decision of the Institute of Fundraising or an independent body appointed or approved by them to act as arbitrator.
How much will the charity I have chosen get?
When Members make a donation through Cashback Rewards, all of that donation will be paid into the Charities account at Cashback Rewards.
In addition, Csshback Rewards Ltd will give an additional 10% of the members donation to their chosen charity.
If a member completes the Gift Aid form (see Gift Aid), the charity may claim the tax back, thereby increasing the value of the donation.
In addition, Csshback Rewards Ltd will give an additional 10% of the members donation to their chosen charity.
If a member completes the Gift Aid form (see Gift Aid), the charity may claim the tax back, thereby increasing the value of the donation.
My Cashback is not tracking what can I do about it
The tracking used on the Internet today has never been more reliable, but also the antivirus and adblock software has never been so efficiant either, so tracking is never 100%. There are things you can do to improve your tracking, please read
Tracking Cashback
Daily Clicks are even more of a problem because the retailers use cookies and remember IP addresses as a way of detecting false clicks.
Following the steps in the page above will help, along with removing cookies, spreading your clicks out over time, using a new browser window between clicks on the same retailer, as will taking the time to look through the site you click through too. After all thats what you're getting paid to do.
Tracking Cashback
Daily Clicks are even more of a problem because the retailers use cookies and remember IP addresses as a way of detecting false clicks.
Following the steps in the page above will help, along with removing cookies, spreading your clicks out over time, using a new browser window between clicks on the same retailer, as will taking the time to look through the site you click through too. After all thats what you're getting paid to do.
Why haven't I received my Referral Bonus?
Cashback Rewards pays each member £2.50 for every referral that reaches £25 of Cashback earned, this does not include money gained from bonuses or prizes.
If your friend has been paid out but you have not yet been paid a referral bonus it will be because your friend has also been paid bonuses or prize money and this is part of their payout figure.
If your friend has been paid out but you have not yet been paid a referral bonus it will be because your friend has also been paid bonuses or prize money and this is part of their payout figure.
Who or what is an Affiliate Network?
Affiliate Networks are the intermediaries between us and the retailers.
They supply the code to enable purchases to track, they work with retailers to decide which sites may promote them, and they invoice retailers based on traffic / sales in any given period. They are also the people who pay us…they invoice the retailers for the commission we earn, plus a little bit for themselves, then they pay us. Once we have their money, we can clear your cashback, and pay you!
We work with about 25 different Network - and they each have slightly different methods, both for reporting valid sales, for rejecting sales (goods retuned, invalid details supplied, fraud etc) and for managing Untracked sales.
Please also see the Forum for futher details on how the Affiliate Networks work with us.
They supply the code to enable purchases to track, they work with retailers to decide which sites may promote them, and they invoice retailers based on traffic / sales in any given period. They are also the people who pay us…they invoice the retailers for the commission we earn, plus a little bit for themselves, then they pay us. Once we have their money, we can clear your cashback, and pay you!
We work with about 25 different Network - and they each have slightly different methods, both for reporting valid sales, for rejecting sales (goods retuned, invalid details supplied, fraud etc) and for managing Untracked sales.
Please also see the Forum for futher details on how the Affiliate Networks work with us.
My purchase has not tracked, what should I do?
If you have made a purchase, having clicked through to a Retailer from Cashback Rewards, it should be showing on your account within 48 hours (See FAQ re Affiliate Networks for exceptions).
If the cashback is not showing as Pending, then click on Manage My Account, and then on Click History (on the left hand side, in your Control Panel).
This lists the unique Transaction ID that is automatically created each & every time you click out from Cashback Rewards to any retailer.
Identify the transaction ID that relates to your Purchase.
If the purchase took place over 30 days ago, just click on the notepad icon to the right of the transaction, and this will start to raise a Support Ticket.
If not, then make a note of the Transaction ID, date of transaction and retailer name. Then, click on Support Tickets (again, in your Control Panel), and Raise a Support Ticket.
Add all the information required, and then copy & paste your order confirmation email into the Comment section. This helps us provide the evidence we need to the Network for them to investigate / pass on to the Retailer for them to track the purchase.
Untracked sales must be reported to us within 60 days of the purchase (Some retailers require us to report Untracked sales within 7 days, this is stated within their description).
Each time we reply to your Support Ticket, you will receive an email notification - make sure that your correct email address is registered on your Account Details.
Finally, please be patient, Untracked sales are not the top priority for any retailer, so some tend to be quite slow at sorting them out. Having said that, I will regularly chase the Network to ensure that it is eventually resolved.
If the cashback is not showing as Pending, then click on Manage My Account, and then on Click History (on the left hand side, in your Control Panel).
This lists the unique Transaction ID that is automatically created each & every time you click out from Cashback Rewards to any retailer.
Identify the transaction ID that relates to your Purchase.
If the purchase took place over 30 days ago, just click on the notepad icon to the right of the transaction, and this will start to raise a Support Ticket.
If not, then make a note of the Transaction ID, date of transaction and retailer name. Then, click on Support Tickets (again, in your Control Panel), and Raise a Support Ticket.
Add all the information required, and then copy & paste your order confirmation email into the Comment section. This helps us provide the evidence we need to the Network for them to investigate / pass on to the Retailer for them to track the purchase.
Untracked sales must be reported to us within 60 days of the purchase (Some retailers require us to report Untracked sales within 7 days, this is stated within their description).
Each time we reply to your Support Ticket, you will receive an email notification - make sure that your correct email address is registered on your Account Details.
Finally, please be patient, Untracked sales are not the top priority for any retailer, so some tend to be quite slow at sorting them out. Having said that, I will regularly chase the Network to ensure that it is eventually resolved.
It's been 60 days already, and my cashback has not cleared?
We advertise on behalf of retailers by working with Affiliate Networks. They act as an intermediary between us and all the retailers whose adverts appear on the site.
When a member clicks through our site, and makes a purchase, this is reported to us by the Network and we add the cashback to your account. It will show as Pending.
Generally, within 30 days, the retailer will confirm that the sale was valid (valid credit card details were used, items have not been returned, policy premiums are being paid etc)
The retailer then has a further period in which to pay the Network, they then in turn pay us. Each Network we work with (we currently work with about 25 different Networks) makes a payment to us once per month. At that stage, your cashback is cleared.
If the Cashback has been added to your account, but you are still waiting for it to be cleared, please bear with us. We do keep an eye on each of the Networks to ensure that cashback is paid to us promptly.
Should Cashback be delayed (we have one or two retailers who are always late paying the Networks, which means we are late getting paid ourselves, and so are you!) we will notify you via email or the Forum.
When a member clicks through our site, and makes a purchase, this is reported to us by the Network and we add the cashback to your account. It will show as Pending.
Generally, within 30 days, the retailer will confirm that the sale was valid (valid credit card details were used, items have not been returned, policy premiums are being paid etc)
The retailer then has a further period in which to pay the Network, they then in turn pay us. Each Network we work with (we currently work with about 25 different Networks) makes a payment to us once per month. At that stage, your cashback is cleared.
If the Cashback has been added to your account, but you are still waiting for it to be cleared, please bear with us. We do keep an eye on each of the Networks to ensure that cashback is paid to us promptly.
Should Cashback be delayed (we have one or two retailers who are always late paying the Networks, which means we are late getting paid ourselves, and so are you!) we will notify you via email or the Forum.
Why am I charged £0.65 to get paid by cheque?
It costs us a lot more to pay our members via cheque than it does by BACS and to ensure we can keep our Payment Threshold down to £25 we have to charge £0.65 to cover the cost of the postage, envelope and the banking fees. The £0.65 cost will be taken of the amount of money back you are being paid by cheque. Remember BACS are completely free and it’s the most popular choice.
