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Forums > General Discussion > Untracked cashback and faulty form
Author Message
supposed
Posted: 19/02/2007 14:55:20
Hi,

I clicked through to Eclipse internet on the 13th of febuary and it doesn't appear to have tracked.

What is your normal waiting time for cash to track?

I have purchased broadband from eclipse, how should I go about submitting an earnings enquiry?

Also your form for submitting feedback is malfunctioning. I've tried entering the displayed security code on over 10 occasions and it keeps coming up with the error "incorrect code".

Thanks

Adam
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Chris
Posted: 19/02/2007 16:50:00
You dont enter what you see on the form on every occasion, it will tell you what you need to enter

Most times you need to enter the colour of one of the letters

the text will tell you what to put so that it is still accessable.

use the form to submit your enquiry
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supposed
Posted: 27/02/2007 18:15:30
Ok thanks for the quick reply.

The eclipse broadband home cashback amount is incorrect.

It states £17.50 cashback but has only tracked £12.50. Do you know what may have caused this?
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supposed
Posted: 27/02/2007 18:18:25
If £17.50 cashback is not available it is effectively false advertising. It also means that it will be harder for me to obtain the minimum amount of cashback to cashout.

This is frustrating and if £17.50 advertised cashback cannot be honoured I ask that you please allow me to withdraw cash at a lower cleared cashback amount that £25.

Thank you
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Chris
Posted: 27/02/2007 19:49:00
No it isnt false advertising, the terms and conditions say we can only pay once we have been paid by the retailer.

but i cant deal with this unless you submit either a support ticket or use the feedback form, containing information about the transaction to enable us to track this down.

using the feedback form or a support ticket ties your query to your account and makes it easier to track down.
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sharlene
Posted: 27/02/2007 22:23:23
I clicked through to auto express on the 17th feb .. and subscribed for the free issues.. but I havent been awarded the cashback either??
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